A robust customer service team can add a lot of value to your organization. From a customer service phone line to e-mail support, there are many different avenues to tackle supporting your customers, including artificial intelligence.
Artificial intelligence in customer support takes the form of chatbots. They provide an easy way for businesses to reduce friction, which is an element that slows down the customer's journey.
Here are three other reasons for integrating chatbots into customer support
Lean Towards Consumer Preferences
The rise in chatbots as a form of customer service represents a shift towards the preferences of the customer. Live chatbots tend to be a faster source of customer service, and a recent study suggests that 60% of individuals hate waiting more than 60 seconds to receive support.
Other more traditional channels such as e-mail do not offer this kind of speed. The same study found that 54% of consumers preferred live messaging over e-mail for support scenarios.
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