Integrate chatbots into customer service

A robust customer service team can add a lot of value to your organization. From a customer service phone line to e-mail support, there are many different avenues to tackle supporting your customers, including artificial intelligence.

Artificial intelligence in customer support takes the form of chatbots. They provide an easy way for businesses to reduce friction, which is an element that slows down the customer's journey.

Here are three other reasons for integrating chatbots into customer support

Lean Towards Consumer Preferences

The rise in chatbots as a form of customer service represents a shift towards the preferences of the customer. Live chatbots tend to be a faster source of customer service, and a recent study suggests that 60% of individuals hate waiting more than 60 seconds to receive support.

Other more traditional channels such as e-mail do not offer this kind of speed. The same study found that 54% of consumers preferred live messaging over e-mail for support scenarios.

Read More at:Integrate chatbots into customer service

Keshu Keshvala is the co-founder and chief marketing officer of a prominent web and mobile app development company, TechAvidus.
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