Mystery shoppers in dubai


We have a team of highly trained Mystery Shoppers located across the GCC, They match a wide range of profiles and can provide your company with a full customer experience evaluation. Our mystery shopping Courses designed and implemented by Service Performance Group will provide your company with actionable results for each store with data further distilled for senior management use, assisting with your continual improvement and increase your trend identifying strengths and opportunities. The result is that Increased customer loyalty, repeat sales and customer goodwill from word of mouth. You will be able to reward outstanding associate performance while coaching those associates identified as underachieving with what exactly is lacking in them. Every month, you will receive no-cost detailed drill-down Summary Reports providing accurate data allowing senior management to see the larger chain-wide picture through to each location allowing for decisions to be made and action taken with confidence. Mystery shopping also includes the criteria to match how the staff will look being available all the time and how friendly the staff behavior will be in the organization. Mystery Shoppers also match that the food is being presented then the criteria also match how clean the shop is and especially its ambiance because a proper environment always makes you have food with a good vibe. They also see that the staff must have proper knowledge of the products that they sell to the customers. They are the trained shoppers and they know that how you must handle customer objection and complaint. Their main aim is to be a trusted partner in building confidence for our clients to adopt the most up-to-date and accurate practices and policies that can help them to attain their business goals and comply with all the regulatory requirements.

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