There are chances that the restaurant owners are facing difficulty when they come under circumstances like there is a forgery in the cash box, the customer data has tampered, or there is inventory theft. It is a common situation that the theft by the employees occurs in restaurants. Employee theft prevention is possible with the ways that are mentioned below.
Keep Tracking The Inventory And Sales Regularly
Upgrade PCI For Handling All Debit And Credit Card Details
The payment card industry (PCI) comes up with a set of employee theft prevention policies for the restaurants. Upgrading the PCI system with the POS system through which the transactions take place will keep the details of the customers safe and full proof. There is no risk of restaurant owners being accused if the PCI system is activated in a restaurant in case the customer's card gets stolen.
Install Security Cameras All Over The Restaurant
A majority of restaurants face issues of employee theft and get an advantage if they have already installed security cameras in the restaurants. It is easy to correct the guilty with the proof while he/she is committing the crime and hence capturing a close image of the culprit.
Ask For Feedbacks From Guests
Feedbacks from the customers can also help in capturing the culprit. In case of any customer grievance where the customer has not received an ingredient in food or the food presentation is not up to the mark, then there are chances an inventory might be missing in the kitchen, which is not present in the customer's order. A count of such small mistakes is vital because they can pile up to something big in the future.
Make Accessing Cash Limited To Authorities
The cash drawer of the restaurant should be accessible to only the authorities or minimum staff like managers or cashier. This will reduce the chances of monetary discrepancy that is occurring within the restaurant's cash assets.
Auditing Should Be Regular
An employee stealing money from inventory or cash reserves of the restaurant is not new. As a restaurant owner, his/her duty is to audit the books of account regularly and not at the end of the fiscal year to determine who is detrimental to the business. Instead, audits should be conducted frequently by outsourcing the task to an audit firm.
Keep Changing Passwords
Keep changing the passwords of the software or the system now and then. The passwords should be known to the authorities only so they can keep track of who is using the password and when by asking the credentials from them.
A Background Check Is Must
While recruiting the candidates, try checking their backgrounds by asking their previous employers. This way, the current interviewer would come to know if the candidate has left the firm under bitter circumstances or not and can evaluate his/her credibility.
The protocols mentioned above should be kept in mind, and only a restaurant management software can help the owner to get rid of unwanted circumstances in the business. Maintaining a friendly relationship with the employees is also necessary but not to the extent that they start taking advantage of it.