What is quality?
The definition of quality also varies from person to person, but in organizations, there must be some standardization that can be documented and treated as quality. In simpler words, quality is fulfilling the customer needs and expectations on the parameter of durability, price, design, reliability, customer service, functionality, and others.
What is assurance?
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Quality assurance process
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3. Monitoring- Any changes take time to give results and in that period it is essential to keep a watch on the process. This helps in mitigating the weaknesses and focusing on the strengths and opportunity areas of the work.
4. Executing- In the final stage, quality assurance consultants implement the work. They ensure that the business fulfills its objectives of implementing a quality assurance process.
A business should adopt a quality assurance process periodically to ensure that the product/service is designed and implemented with prescribed procedures. It reduces errors and problems and gives a quality product.