Free pickup and delivery around the metro makes it simple to get your equipment to the shop so we can quickly get it repaired and back into your hands. And you don’t have to worry about losing data while we have your computer; with our repair services performed in-store, we’ll make sure your machine gets back safe and sound with all of your pictures, documents, and other information intact.
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Mail-in repairs are limited to laptops and tablets.
Before initiating a repair request, note the following:
Back up your information.
Request a loaner laptop. If your computer is currently in a functioning state, request the loaner prior to shipping it to the vendor.
Process tagging repair payment back to your DLC if your repair is done directly through the vendor.
Mail-in hardware repair options
Apple: Apple mail-in repairs, for both in- and out-of-warranty laptops, should be initiated via the Apple Support site or by calling 800-275-2273 (800-APL-CARE).
Dell: Dell’s mail-in repairs, for both in- and out-of-warranty laptops can be initiated via Dell Support or by calling 800-288-4410.
Lenovo: Lenovo repairs in-warranty products only. There are two options for submitting a mail-in repair request for laptop or tablets:
Contact Lenovo service; phone: 855-253-6686 #3 to set up a mail-in repair request for your in-warranty Lenovo product.
Create an online account via the Managed Technical Support Access (MTSA) tool and open a repair request with Lenovo via their portal.
Non-portable desktop repairs
When initiating a mail-in repair request to Apple, Dell, or Lenovo, have the following information ready beforehand:
Serial number/service tag
Description of your issue
Mailing address and telephone number