Have you ever had an experience that a package wasn’t delivered on time? It could be a big inconvenience if you need the package before a certain date. When this happens, it is important to know what your options are. You can contact the shipping company and ask for specific information. In the case of FedEx, there are tracking reports you can request if you feel as though the delivery was not handled properly.
Update Customers on Delivery Status
When delivering packages to customers, it's important to be able to keep them updated about the progress of the package from the time it leaves our facility until it reaches them. This allows for any questions to be answered and can help to improve the overall customer experience. This is a simple and effective way to improve our delivery service.
Add Toll-Free Phone Number
In today's digital world, many people use phone numbers to do their online business. This gives them a physical phone number they can use to track packages that might have been lost or to contact customer service.
No matter how great a company’s courier tracking service is, if customers can’t get through when they have questions or problems, it’s no good. A toll-free phone number makes sure that your customers can reach your customer service and support team in a timely fashion. And, of course, it gives you a way to track calls as well and find out what people are calling about, whether it be tracking issues or order problems.