The cloud computing service that specially looks into Customer Relationship Management is called Salesforce. The cloud platform used in salesforce technology is Software as a Service(Saas). This helps in connecting with existing and future customers and partners in business. The relationship with the customers can be maintained well with this technology, and new customers can be created. Also, existing customers remain loyal due to the easiness of business. The platform integrates all the domains such as marketing, sales, customer service, supply chain, data analysis, and many others so that customers can have an integrated view of the business. Cloud computing is a method to store data and accessing the data from the internet instead of storing it on your laptop or PC’s hard disk. Consider the simple example of Google drive. One can access or store the data anywhere and anytime from any device with an internet connection. This is because the data is stored over the cloud. Just imagine how easy life has become because of the cloud. You don’t need the traditional heavy hard disks or storage spaces on your laptops, PCs or mobile phone.\nAs the name suggests, Customer Relationship Management (CRM) is an application that manages the company’s relationship with its customers. In other words, CRM is a tool through which the company and its employees can analyze customer interactions, churn rate, buying patterns by maintaining a database. This database consists of the customer’s distinct attributes, i.e. their ids, past buying history (orders), and many other details. Hence, this application helps the companies understand consumer behavior and analyze where to invest in boosting up their profits and minimising the losses. Moreover, it also helps manage a huge database of the customer and maintain a healthy relationship with them.