COVID-19 has been a challenging phase for medical institutions, but the treatment cannot be denied. For improving the patient care experience, telehealth was one of the essential and welcoming changes embraced by healthcare. The pandemic brought a paradigm shift in rendering medical amenities through telehealth.
In order to access healthcare amenities safely yet seeking the best solution, telehealth and virtual health care were scaled up for improving patient experience in the post-pandemic phase. Hence, the critically flexible, innovative, and seamless framework of healthcare was promoted.
Steps Born Out of the Pandemic to Enhance Patient Care Experience
During the early stages of the pandemic, people were confined to home. The innovation in healthcare and easy accessibility to services, namely, telemedicine, started delivering timely assistance to the patients. Not only did it become a tool to revolutionize healthcare, but it eventually became an opportunity for the national health systems to improve the patient experience. Some noteworthy steps that were adopted in order to enhance the experience of existing and new patients:
1 Communication as the prime focus for practical telehealth experience
With the rise in the number of people using telehealth services, the authorities need to keep communication clear. In simple words, Keeping conversations lined up was one of the strategies of healthcare institutes with front-line caregivers to address their level of anxiety. Reaching out to patients in remote locations and making every medical amenity readily available were some of the factors assessed in the modern patient care system. It further enabled the doctors to contribute to improved patient care experience.
2 Care access and coordination
The healthcare officials made it a point to help patients understand the process of teleconsultation and its implementation. Moreover, the patient care technology was simplified by coordination and reaching out to people who could not access care treatment delivery.
3 Emphasizing the teamwork of healthcare professionals
It takes teamwork, collective effort, and a smooth hierarchy of healthcare to deliver the best treatment and other medical services. The pandemic warriors, including the team of doctors, have coordinated with patients while following medical protocols of sanitation to line-up consultations and different conversations to spread awareness about mobile hospitals, telephonic coordination with the healthcare volunteers to seek assistance in guiding the patient in getting started with the treatment.