For the banks using chatbots provide real-time benefits and helps in improvement of various model area of business model. By introducing chatbots it will improve the efficiency and productivity of banking sectors. By dedicating a separate channel for customer service, a large number of customer requests will be directed to AI chatbots banking directly and without having to go through human operator first. This helps banking sector enormously in saving time taken for jobs, time sent and resources necessary to assist customers. The conversational AI are capable of handling more monotonous tasks and routine tasks, which helps the employees free themselves and focus on more professionally important tasks. This helps banking sector in increasing the revenue and efficiency.