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Today, businesses must use CRM services to give the finest customer experience possible, because estimates suggest that in 20 years, you will be remembered more for the experience you provided to your customers than for the product or service you supplied.

If we were to make a forecast about technology and CRM in 2022, we'd say that more companies will use technology to eliminate or automate the tasks they don't want to do, while generating better results from the tasks they do want to do. As a result, keep the best CRM practises in mind.

The ingredients for success are a good CRM, automated workflows when possible, and a linked app stack with data flowing smoothly between your apps.

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