Case study on Microsoft Dynamics 365 Implementation for Sales and Marketing

t


The Solution


Provided scalable and robust platform to manage its customers and orders

implemented

Sales management

Marketing management

Order management

Service management

Customer Portal


Reporting

Data migration from Salesforce to MS Dynamics 365

Admin and user training


Benefits


Reduced subscription costs by 40%

MS CRM provides ease of use and has increased the efficiency of the user significantly

The client could utilize the new features of MS Dynamics 365 especially simplified workflows and alerts, reporting wizards, and cross-entity views

The customer portal has improved customer interaction and satisfaction rates through timely addressing of customer issues.

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