What Types of BPO are Used to Maximize Business Growth? | Helpware

Types of BPOs that are used to Maximize Business Growth

BPO companies


Here, we'll familiarize you with all the different types of BPOs used to maximize business growth today. But first.


What Does BPO Stand for in Business?

If you're unaware of what BPO in business stands for, don’t fret! BPO, or business process outsourcing, is a common practice among businesses to outsource non-essential operations to third-party, external vendors. The term BPO is an umbrella term, one which covers plenty of sub-categories, which include:

1. Front-office BPO

2. Back-office BPO

3. Onshore BPO

4. Offshore BPO

5. Nearshore BPO


Outsourcing operations makes it easier for businesses to dedicate their time, focus and revenue to core business and office operations and cut back on unnecessary expenses.


Common Advantages of BPO

1. Greater flexibility. It's no surprise that BPO allows businesses to keep up with the market's ever-evolving needs and dynamics. Getting a third-party vendor to handle your non-essential operations for you means you don't have to worry about keeping the most up-to-date technology, software or machinery.


2. Better performance. Since external vendors are highly skilled in their expertise, you can rest assured that you'll receive top-notch services at faster turnover rates.


3. Increased diversity. An integral part of running a business is hiring employees to take care of certain business aspects for you. However, with BPO, you don't need to stress hiring the right candidate. BPO allows you to leverage the best talent at even better prices!


Types of BPO

Front-Office BPO

Front-office deals with all the operations that include facing and communicating with customers. Some examples of front-office BPO include marketing, customer service support and sales.


Businesses leveraging BPO benefit from specialized talent with unique knowledge and expertise at better costs.


Back-Office BPO

Back-office BPO is the polar opposite of front-office BPO. These processes include contracting services that don't deal with customers directly. Some good back-office BPOs include IT, accounting, human resources, quality assurance and bookkeeping.

Outsourcing non-essential back-office operations allow businesses to focus on their core missions instead of directing their efforts to time-consuming and repetitive tasks.

Helpware – Your Partner in BPO

Are you a business looking for BPO? Do you, too, want to jump onto the BPO bandwagon but aren't sure exactly where to start? Don't worry; we've got you covered!


Helpware offers exceptional BPO services to businesses of all sizes and types. By leaving mundane tasks to us, you get to focus on what matters: your business's core mission.

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