How to Grow Your ECommerce Business Fast - Part 7

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Collect Reviews and Feedback

Every business person knows that positive or constructive reviews are extremely crucial as they directly impact your business results.


92% of consumersread online reviews and testimonials


Consider the last time you made an online purchase. You probably looked at the product’s overall star rating before deciding to buy the product. Some people might even go through the reviews of previous customers one by one.


personal recommendations and word-of-mouth are more powerful


Drip

reviews on third-party sitesKreativePro Masterclass

struggling to encourage customers3 useful strategies


Tip 1: Follow Up with Buyers using email

send them an email after making a purchase

increase their response ratediscount offer or vouchersCamera Ready Cosmetics


Tip 2: Make the process of reviews painless

The more steps it takes for a customer to do something, the less likely they are to do it. 

ask for it right after checkoutinclude a pop-up with a clickable star-rating option


make your “Leave a review” button more visible


simplify your review form


Avoid asking for extra details like name or email. These should automatically fill in if they are signed up on your website. Check out this great example from Mack Weldon.

Really Good Emails


Tips 3: Provide Various Platforms to Review

As different customers favor different platforms, don’t limit them to reviewing on one or certain platforms. 


Make yourself availableplatform that people use daily


For example, other than asking your customer to write a review on Google, provide them options to provide reviews on

- Facebook

- Yelp

- Trustpilot

- Clutch

- Your Website

You can also look at the review platforms available by your competitors.

Image: Embed Social


To be continued...


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ECommerce Development

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VeecoTech is an international web & IT company in Singapore that specialized in helping businesses to achieve their success through Web Design, eCommerce Development, Software Development, Digital Marketing & Penetration Test. Contact us at https://www.veecotech.com.sg
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